When deciding to take the plunge and install AI technology into the HR system, it’s best to always remember the human factor, says an expert.
“The focus should be as much or more on the human or on the people as on the machine,” says Kerry Goyette, founder and president of Aperio Consulting Group, a management consulting group in Columbia, Mo. “The key really lies in that intersection between technology, human learning, human adoption and human agency.”
Businesses have tended to get excited about new technologies, says Goyette, but HR professionals have to ask some key questions.